Terms of service
Terms & Conditions of Service
OVERVIEW
Welcome to CalmStitch! The terms “we,” “us,” and “our” refer to CalmStitch. CalmStitch operates this store and website, including all information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). CalmStitch is supported by Shopify, which enables us to provide the Services to you.
The following terms and conditions, together with any policies referenced herein (“Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they include important information regarding your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms or the Privacy Policy, you may not access or use our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing products and services, you may be required to provide certain information such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are responsible for all activity on your account and for maintaining the confidentiality of your account credentials. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We have made every effort to accurately display our products and services in our online stores. However, the appearance and colors of products may vary depending on the device used and its settings.
We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or be identical to what is displayed or described on our website.
All product descriptions are subject to change at any time without notice and at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities offered to any person, geographic region, or jurisdiction.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. CalmStitch reserves the right to accept or reject any order at its discretion for any reason. An order is not confirmed until CalmStitch accepts it. Payment must be received and processed before acceptance.
Please review your order carefully before submitting it, as we may not be able to accommodate cancellation requests after acceptance. If an order is rejected, modified, or canceled, we will notify you using the email address, billing address, or phone number provided at checkout.
Purchases are subject to return or exchange only in accordance with our Refund Policy [LINK].
You represent and warrant that your purchases are for personal or household use only and not for resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as shown in your order confirmation email. Unless otherwise stated, prices do not include taxes, customs duties, shipping, handling, or import fees.
Prices listed on our website may differ from prices offered elsewhere, including physical stores or third-party platforms. Promotional offers may be governed by separate terms, which will prevail in the event of a conflict.
You agree to provide accurate, current, and complete purchase and account information and to promptly update your information as needed.
You represent and warrant that:
(i) the payment information you provide is true and accurate;
(ii) you are authorized to use the payment method;
(iii) charges will be honored by your payment provider; and
(iv) you will pay all charges incurred, including applicable taxes and fees.
SECTION 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates and not guaranteed. We are not liable for delays caused by carriers, customs processes, or events beyond our control.
Once products are handed over to the carrier, ownership and risk of loss pass to you.
SECTION 6 – INTELLECTUAL PROPERTY
All content and materials included in the Services—including trademarks, branding, text, images, graphics, reviews, videos, audio, and their selection and arrangement—are owned by CalmStitch, its affiliates, or licensors and are protected by U.S. and international intellectual property laws.
These Terms grant you a limited, personal, non-commercial license to use the Services. You may not reproduce, distribute, modify, publish, display, or transmit any content without our prior written consent.
All CalmStitch names, logos, product names, designs, and slogans are trademarks of CalmStitch. Shopify’s name, logo, and branding are trademarks of Shopify. All other trademarks belong to their respective owners.
SECTION 7 – OPTIONAL TOOLS
You may have access to third-party tools that we do not monitor or control. These tools are provided “as is” and “as available,” without warranties or conditions of any kind.
Your use of optional third-party tools is at your own risk and discretion and subject to the terms of the respective providers.
SECTION 8 – THIRD-PARTY LINKS
Our Services may include links to third-party websites or content. We are not responsible for examining or evaluating their content or accuracy.
Any access to third-party websites is at your own risk. We are not liable for any damages related to third-party products, services, or content.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
CalmStitch is powered by Shopify, which enables us to provide the Services. However, purchases made through our store are transactions solely between you and CalmStitch.
You acknowledge that Shopify is not responsible for any aspect of sales between you and CalmStitch and expressly release Shopify and its affiliates from any claims related to such transactions.
SECTION 10 – PRIVACY POLICY
All personal data collected through the Services is subject to our Privacy Policy [LINK] and, where applicable, Shopify’s Privacy Policy.
By using the Services, you confirm that you have read and understood these policies.
SECTION 11 – FEEDBACK
By submitting any feedback, reviews, suggestions, or ideas, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such feedback for any purpose, including commercial use.
You represent that you own the rights to your feedback and that it complies with these Terms.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct errors or inaccuracies and to cancel orders if information is incorrect, at any time and without prior notice.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes. Any misuse, including violating laws, infringing intellectual property, transmitting harmful code, or interfering with security features, is prohibited and may result in termination of access.
SECTION 14 – TERMINATION
We may terminate or suspend access to the Services at any time without notice. Obligations incurred prior to termination will survive.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available,” without warranties of any kind, express or implied, except as expressly stated.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, CalmStitch and Shopify shall not be liable for any indirect, incidental, punitive, or consequential damages arising from the use of the Services or products.
SECTION 17 – INDEMNIFICATION
You agree to indemnify and hold harmless CalmStitch and Shopify from any claims arising from your breach of these Terms or misuse of the Services.
SECTION 18 – SEVERABILITY
If any provision of these Terms is deemed unlawful or unenforceable, the remaining provisions will remain in full force and effect.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and CalmStitch and supersede any prior agreements.
SECTION 20 – ASSIGNMENT
You may not assign these Terms without our written consent. We may assign these Terms without restriction.
SECTION 21 – GOVERNING LAW
These Terms shall be governed and interpreted according to the laws of the jurisdiction in which CalmStitch is established.
SECTION 22 – HEADINGS
Headings are included for convenience only and do not affect interpretation.
SECTION 23 – CHANGES TO TERMS
We reserve the right to update these Terms at any time by posting changes on our website. Continued use of the Services constitutes acceptance of the updated Terms.
SECTION 24 – CONTACT INFORMATION
Questions about these Terms should be sent to:
Email: mycalmstitch@proton.me
Business Address: Via Giuseppe Piantelli 8